Introduction

Veterinary Mastermind, LLC ("Veterinary Mastermind," "we," "us," or "our") operates PetLovers United, our consumer-facing brand. We are committed to lawful, fair, and transparent collection and use of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our websites, membership community, products, and related services (collectively, the "Services"). By using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use. We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Your continued use of the Services after changes are made constitutes acceptance of those changes.

Children Under the Age of 13

Our Services are not directed to children under 13 years of age (or the equivalent age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verified parental consent, we will delete it. If you believe we may have information from or about a child, please contact us at info@petlovers-united.com.

Types of Information We Collect

We collect information directly from you when you voluntarily provide it, automatically through your use of the Services, and from third-party sources.

Information you provide directly may include:

- Identifiable information (name, email address, mailing address, phone number, payment details)
- Account credentials (username, password)
- Feedback, survey responses, or communications with us
- Content you post or submit within our community hub

Information we collect automatically may include:

- Device and connection details (IP address, browser type, operating system)
- Usage data (pages visited, actions taken, referring/exit pages)
- Cookies and similar technologies to recognize your browser, remember preferences, and measure engagement

Cookies and Tracking Technologies

We use cookies, pixels, local storage, and similar technologies to operate and improve the Services, authenticate users, personalize content, analyze usage, and deliver marketing. You can control cookies through your browser settings or site preferences. Disabling cookies may affect functionality.

How We Use Your Information

We use your information to:

- Provide, maintain, and improve the Services
- Process payments and manage subscriptions
- Communicate with you about your account, membership, or transactions
- Send you marketing and educational communications (you may opt out at any time)
- Enforce our Terms & Conditions and community guidelines
- Comply with legal obligations

Who We Share Your Information With

- We may share your information with:
- Our employees, contractors, and affiliates who need it to operate the Services
- Third-party vendors and service providers (e.g., payment processors, hosting providers, analytics tools)
- Successors in the event of a merger, acquisition, or sale of assets
- Law enforcement, regulators, or courts when legally required

We do not sell your personal data. We also do not share your personal data with third parties for their independent marketing purposes without your consent.

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data only when a legal basis applies, such as:

- Your consent (e.g., for marketing communications)
- To perform a contract with you (e.g., membership, purchases)
- Our legitimate interests, provided theydo not override your rights (e.g., improving services, preventing fraud)
- Compliance with a legal obligation
- Protection of vital interests (e.g., health and safety)

How We Protect Your Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.